fancywin's Privacy Policy
Your personal information matters to us. This policy clearly explains what information we collect, why we collect it, and how it is kept secure.
Introduction
When you use fancywin's services, you share certain personal information with us. This privacy policy explains how that information is collected, how much of it is stored, and the purposes for which it is used. By using any fancywin service, you confirm that you have read and agreed to the terms of this policy.
This policy should be read together with our Terms and Conditions. Together, both documents form the complete legal framework governing the relationship between fancywin and its members.
This policy applies to individuals residing in Bangladesh. The minimum age to use the service is 21 years.
What Information We Collect
fancywin collects certain necessary information to register memberships and keep services running. This information falls into two categories — what you provide directly, and what is generated automatically while using the service.
1.1 Information You Provide Directly
Information you submit when creating or verifying an account:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Current address
- Payment details — such as bKash, Nagad or Rocket number, or bank account information
1.2 Automatically Collected Information
What is technically recorded while using the service:
- IP address and device type
- Browser and operating system information
- Login time, session duration, and click patterns
- Transaction history and gaming activity
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, information may also be received from identity verification agencies or payment processing platforms. This information is used solely to prevent fraud and ensure secure transactions.
Purpose of Data Use
fancywin never uses your information unnecessarily. Collected information is used for the following specific purposes:
2.1 Account Management and Service Delivery
- Completing registration, login, and account verification
- Keeping deposit and withdrawal processes running
- Correctly delivering bonuses, rewards, and VIP benefits
- Helping resolve issues through 24/7 support
2.2 Security and Fraud Prevention
- Detecting and blocking unauthorised access
- Monitoring suspicious transactions
- Managing the creation of multiple accounts
- Verifying age to prevent access by minors (minimum age 21+)
2.3 Service Improvement
- Analysing user experience to improve services
- Informing members about relevant offers and promotions
- Identifying and resolving technical issues
2.4 Responsible Gaming
We monitor gaming behaviour in accordance with our Responsible Gaming policy. If a concerning change is detected in a member's playing pattern, we may take supportive action.
Data Storage and Security
3.1 Retention Period
All information is stored while your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal and business requirements. Transaction records are kept for an extended period for financial audit purposes.
3.2 Security Measures
fancywin uses SSL encryption to secure all data in transit. Data stored on servers is also kept in encrypted form. Our technical team conducts regular security checks and addresses any vulnerabilities immediately.
3.3 Password and Access Control
Your account password is stored in hashed form — no fancywin staff member can view it directly. Only a limited number of authorised staff can access the information they need, and a log of that access is maintained.
3.4 Response to a Data Breach
If a data security incident occurs, fancywin will promptly notify affected members and take the necessary corrective steps. Both technical and organisational measures will be taken to reduce immediate risk.
Cookies and Tracking Technologies
4.1 What Are Cookies
A cookie is a small data file stored in your browser. fancywin uses cookies to maintain sessions, remember preferences, and analyse service quality.
4.2 Types of Cookies
- Essential cookies: Required for login and security — these cannot be disabled.
- Functional cookies: Remember your language and preferences.
- Analytical cookies: Used to understand usage patterns for service improvement.
- Marketing cookies: Used to show relevant advertisements.
4.3 Cookie Control
You can disable non-essential cookies from your browser settings. However, disabling certain cookies may cause some parts of the service to not work properly.
Sharing Information with Third Parties
fancywin does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited situations:
5.1 Service Provider Partners
Trusted third parties are engaged for payment processing, identity verification, and technology infrastructure. These partners are contractually obligated to keep information secure and may only access it for the specific task assigned.
5.2 Legal Requirements
Information may be provided to authorities to comply with a court order or applicable laws of Bangladesh. In such cases, we will try to notify the member unless legally prohibited from doing so.
5.3 Business Restructuring
In the event of a business merger or acquisition, member information may be transferred to new ownership. In such a situation, the new authority will also be bound by this same privacy policy.
Your Rights
fancywin believes every member should have control over their own information. You have the following rights:
6.1 Right to Access Information
You can request at any time to see what information we hold about you. This request can be made through our support channels.
6.2 Right to Correct Information
If there is an error in your information, you can contact us to have it corrected. Supporting documents may be requested for the correction.
6.3 Right to Delete Information
After closing your account, you may request deletion of your information if there is no legal obligation to retain it. However, some information may need to be kept for a set period due to ongoing legal proceedings or financial audit requirements.
6.4 Right to Stop Marketing Communications
If you do not wish to receive promotional messages or emails, you can use the unsubscribe option or inform our support team. This does not apply to essential service-related messages.
Protection of Minors
All fancywin services are for individuals aged 21 or older only. We do not knowingly collect information from any minor. If a minor's information is collected by mistake and comes to our attention, that information and account will be deleted immediately.
We ask parents to remain vigilant to ensure their children cannot access this site. Our Responsible Gaming section can help you build awareness about online gaming.
Policy Changes
fancywin reserves the right to update this privacy policy as needed. If any significant changes are made, members will be notified via their registered email or mobile number. Continued use of the service after changes are made will be considered as acceptance of the updated policy.
The date of the latest change is shown at the top of the page under "Last Revised". We recommend that you review this page regularly.
Applicable Law and Jurisdiction
This privacy policy is governed by applicable law. Any dispute relating to this policy will first be addressed through negotiation. More information about the company can be found in our general About Us section.
If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.
Questions About Privacy?
For any questions or concerns about the protection of your information, our support team is available 24 hours a day, 7 days a week.
[email protected]